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Need help ? Have a question ? The answers are here !

  • FREQUENTLY ASKED QUESTIONS (FAQ)
    • PRODUCT INFORMATION
      • Towbars
        • What brands are available for towbars ?

          The towbars’ brands available on our site are: Atnor, Bosal, GDW, Imiola, Lafuente, Peruzzo, Saris, Siarr Westfalia, Umbra Rimorchi, Witter.

          Find all our brands on : https://www.carpratik.com/en/carpratik-our-products.html

        • Which towbar to choose for my car ?

          In the "Towbars" section select the brand of your vehicle, the model and finally the model year. All the products appearing on the site are compatible with your vehicle.

          If you have any doubts, our experts can help you quickly via our contact form.
          To do so :

          > Click on « CONTACT CUSTOMER SERVICE » then select « Advice on the choice of a product » and complete the form.

        • What does a pack mean ?

          In the pack, you will find a towbar compatible with your vehicle as well as the connection harness necessary for the proper functioning of your trailer hitch. It is also possible to order the hitch and the harness separately.

        • My car is equipped with reversing radars, can I mount a hitch ?

          Yes, in all cases you can install a coupling device. Moreover, most of the specific beams allow to deactivate automatically the noise nuisance caused by the reversing radars. For the automatic deactivation of the reversing radars, it will be enough to order the beam which was conceived for that.

          If you have any doubt, our experts can help you quickly, via our contact form. To do this :

          > Click on « CONTACT CUSTOMER SERVICE » and then select in subject « A technical information » and complete the form.

        • What is the maximum load a hitch can carry?

          Each hitch model supports a certain weight. You can find this characteristic in the details of each product sheet. The information is visible in the table of the product sheet under the name of « Maximum towable load by the vehicle »

        • How do I find a fitting center to fit my hitch ?

          Carpratik provides a list of professional garages at everyone's disposal so that the customers can have their hitch installed quickly and in all confidence. To find them, nothing easier:

          For that, you just have to click on the following link : en/approved-fitting-centres.html

          It is possible to geolocate yourself by entering your address in order to obtain the list of our partner garages closest to your home. Please note that the packages are delivered against a signature, so it is preferable to order your towbar and have it delivered to your home before making an appointment with a garage.

        • How do I order a single ball joint ?

          The ball joints are different depending on the hitch, nevertheless our team will quickly confirm whether the ball joint is compatible with your hitch.

          All you have to do is send us your information via our contact form.

          To do so :

          > Click on « CONTACT CUSTOMER SERVICE » then select « Advice on the choice of a product » and complete the form.

        • I lost my locking keys, how do I order a new set of keys ?

          The keys are different according to the barrels, nevertheless our team will quickly confirm which the set of keys are compatible with your hitch.

          To do so :

          > Click on « CONTACT CUSTOMER SERVICE » then select « Advice on the choice of a product », in the subject line, click on « accessory » to send us your request.

        • How to find a hitch accessory alone ?

          Do you only want to buy mounting arms, a set of spacers, a plug or any other hitch accessory ?

          In order for our professional advisors to send you the right item for your fitting, simply send us your request.

          > Click on « CONTACT CUSTOMER SERVICE » then select « Advice on the choice of a product », click on « accessory » to send us your request.

      • Trailer hitch
      • Roof bars
        • What brands are available for roof bars ?

          The brands of roof racks available on our site are : Green Valley, Mont Blanc.

          Find all our brands on : https://www.carpratik.com/en/carpratik-our-products.html

        • How to choose my roof bars ?

          In order to help you choose your roof racks, our team of professionals have written a complete article to help you make the right choice : https://www.carpratik.com/blog/comment-choisir-ses-barres-de-toit/

        • Which roof bars should I choose for my car ?

          In the "roof racks" section, select the brand of your vehicle, the model and finally the publication period. All the products appearing on the site are compatible with your vehicle.

          If you have any doubts, our experts can help you quickly, via our contact form.
          To do so :

          > Click on « CONTACT CUSTOMER SERVICE » then select « Advice on the choice of a product » and complete the form

        • What is a roof with open and closed longitudinal bars ?

          A roof with openwork longitudinal bars has a gap between the car roof and the longitudinal bar. There are no other original fixing points (no threads on the roof). The roof bars are fixed around the longitudinal bars via a lockable clamping system.

          On the contrary, a roof with longitudinal bars without openings does not have any space between the roof of the car and the longitudinal bar. Also, there are no other original fixing points (no threads on the roof). The roof bars are fixed on the longitudinal bars via a clamping system.

        • What is a roof with original anchor points ?

          Here, it is a roof on which you can hang your roof bars directly on the fixing points provided for this purpose. On most cars, they are located near the doors and are covered by a cover. Sometimes the door must be opened directly, and the rubber removed to find the threaded holes.

        • What is the maximum load the roof racks can support ?

          Each model of a roof bar supports a certain weight. You can find this characteristic in the details of each product sheet.

      • Roof rack
        • What brands are available for roof boxes ?

          The brands of roof boxes available on our site are: Mont Blanc, Polar, Green Valley and Camtek.

        • How to choose my roof box ?

          In order to choose your roof box, several criteria are essential to check. To help you make your choice we highlight the following information :

          - The volume of the box
          - The maximum weight that the box can support
          - The capacity of the box expressed in liters
          - The dimensions

          You can find all our roof boxes by following the link : https://www.carpratik.com/en/catalogue-roof-boxes.html

      • Bike carrier
        • What are the brands available for Bike carrier ?

          The brands of Bike carrier available on our site are: Atera, Amos, GDW, Green Valley, Lafuente, Mont Blanc, Perruzo, Saaris, Thule, Westfalia and Witter. Find all our brands of Bike carrier on : https://www.carpratik.com/en/carpratik-our-products.html

        • How to choose a bike rack ?

          Carpratik offers you solutions allowing :

          - The fixing of a bike carrier on a hitch, on roof bars, and directly on the trunk or the tailgate of your vehicle.
          - The transport of several bikes.
          - Compatibility with all types of bikes (electric bikes, mountain bikes, tandem bikes, etc.)

          In order to help you choose your bike rack, please find a complete article to help you make the right choice : https://www.carpratik.com/blog/comment-choisir-un-porte-velo/

        • Which bike carrier to choose ?

          In the Bike Rack section, select the type of bike rack and the number of bikes you want to carry. You will then be able to refine your search according to the desired features (folding bike rack, tandem bike rack, electric bikes, anti-theft device...).

        • What is the maximum load that a bike rack can support ?

          Each model of bike rack supports a certain weight. You can find these characteristics in the details of each product sheet.

      • Additional information
        • Is the product I want to order available ?

          Carpratik displays the availability of each item.
          There are 3 possibilities: "Available", "Available from" or "On order". "On order" means that the product needs to be produced. It is possible for us to inform you about the waiting time.
          To do so :

          > Click on « CONTACT CUSTOMER SERVICE » then select in the subject line « Availability of a product » and enter the reference.

        • Are the products approved ?

          All the products available on the Carpratik website have been tested and approved by our equipment manufacturers according to the European standards in force (CE, TÜV, ISO 9001, R55, SO/TS 16949, City crash test...) to guarantee your safety. You can find all the information concerning the approvals of our equipment manufacturers:

          https://www.carpratik.com/en/carpratik-our-warranties.html

        • Where can I find a promotional code for my purchase ?

          We offer to all our customers discounts directly charged on the articles, in addition to that, we offer discount codes to be found here :

          https://www.carpratik.com/en/carpratik-promotions.html

    • MY ORDERS
      • Customer account
        • I didn't receive my order confirmation e-mail, what should I do ?

          You can access your customer area to check the status of your order. If this is your first order, it is possible that your mailbox does not yet recognize our brand and transfers the emails to the "junk mail" (spam) folder.

        • Where can I find my invoice ?

          If you wish to find your invoice, you can follow one of these two simple ways :

          - Your Carpratik customer space :
          https://www.carpratik.com/en/carpratik-account_login.html

          - Your mailbox : the invoice was sent to you after placing your order in the mail « Payment validated ».

        • How can I find my order number?

          It is possible to retrieve your order number from :

          - Your Carpratik customer area :
          https://www.carpratik.com/en/carpratik-account_login.html

          - Your invoice that was sent to you after placing your order in the « Payment validated » email
      • I made a mistake while ordering
        • I placed the same order twice, what should I do ?

          If you have made the same order several times, you can contact our customer support team to help you.

          To do so :

          > Click on « CONTACT CUSTOMER SERVICE » then select « A payment » in the subject line and complete the form.

        • I would like to make a cancellation request, what should I do ?

          In this case, you simply need to send us your request via our contact form.

          To do so :

          > Click on « CONTACT CUSTOMER SERVICE » then select « Help & Support » in the subject line and complete the form.

      • Assembly assistance
        • How can I benefit from assembly assistance ?

          If you seek help with the proper functioning of your item, our experts will be able to help you.

          To do so :

          > Click on « CONTACT CUSTOMER SERVICE » then select « Help & After Sales Service » in the subject line and complete the form.

      • Make a return
        • How to make a return request ?

          If you wish to return your order, simply send your request to our customer service via our contact form :

          > Click on « CONTACT CUSTOMER SERVICE » then select « Help & After Sales Service » and complete the form.

      • Make a claim
        • How to make a claim ?

          If you wish to make a remark or a complaint, you can contact our advisers to help you deal with your request.

          To do so :

          > Click on « CONTACT CUSTOMER SERVICE » then select « Help & After Sales Service » and complete the form

    • PAYMENT
      • Available payment methods
        • Can I pay in instalments ?

          Yes, in order to allow you to pay at your own pace, Carpratik offers you the possibility to pay by credit card in 3 instalments without additional costs.

          You can find all the information about the 3 times without expenses / 3 instalments without additional costs here :
          https://www.carpratik.com/en/carpratik-payment-terms.html

        • How should I proceed when paying by bank transfer ?

          Firstly you need to choose the method by transfer while ordering, once this is done, the order request is taken into account.

          In order to validate the order, all you have to do is follow the steps indicated on the site by making the transfer with the order number as a reference.

          Once this step is done, and for a faster processing, you just have to send us the proof of transfer by mail to [email protected] with the order number as the subject.

          You can find our terms of payment by following this link :
          https://www.carpratik.com/en/carpratik-payment-terms.html

        • How does payment by check work ?

          The bank check must be payable by a bank domiciled in Metropolitan France.

          Steps to follow :

          - Make out a check to CARPRATIK with the order number on the back of the check.
          - Attach a photocopy of both sides of your identity card.
          - Send the check and the documents to the following address within 15 days: 29 rue pierre de Ronsard - La Chapelle d'Armentières 59930 France

          As soon as your payment is validated, your order will be shipped.

          This method of payment can generate additional delays due to the processing time of the bank.

          You can find our terms of payment by following this link :
          https://www.carpratik.com/en/carpratik-payment-terms.html

      • Problems with my payment
        • In what cases are payments refused ?

          Payments may be declined for a variety of reasons, including :

          - At times, the bank's servers may be surcharged
          - When the time between the moment you receive the validation code from your bank and the moment you enter it exceeds 90 seconds
          - When your bank card reaches its limit

        • What should I do when my payment is declined ?
          If you have requested a no-fee 3-installment payment with Franfinance, please contact Franfinance at +33 826 82 65 55 to find out why the credit was denied.

          - We also invite you to contact your bank in case your card is capped.

          - You can place your order directly on our website by choosing another payment method.

          - It is also possible to contact our customer service via our contact form :

          > Click on « CONTACT CUSTOMER SERVICE » then select « Payment » in the subject line and complete the form.

    • DELIVERY
      • Delivery information
      • Delivery of my order
        • Is it possible to pick up the products directly at Carpratik ?

          Unfortunately, there is no possibility to pick up your order directly in our company headquarters or warehouses. We distribute our products only through our site www.carpratik.com. Deliveries are made to the address of your choice within an average of 72 hours. Please find our delivery conditions here : https://www.carpratik.com/en/carpratik-delivery-terms.html

        • Can I change my delivery address after ordering ?

          In order to fulfil your order as quickly as possible, Carpratik sets up an automatic transmission of the orders towards our warehouses.

          As soon as the payment is validated, the delivery address cannot be modified. It is up to you to check the delivery information before validating.

          You can find all our delivery conditions here :
          https://www.carpratik.com/en/carpratik-delivery-terms.html

        • Can I have a different delivery and billing address ?

          Yes, it is possible. When placing your order, after having created your customer account with your main address, Carpratik offers to add a new delivery or billing address to help you with your needs.

          You can find all our delivery conditions here :
          https://www.carpratik.com/en/carpratik-delivery-terms.html

        • I ordered a few days ago and I didn't receive a tracking number, what can I do ?

          The priority of the shipping warehouses is to send the orders to you, so it sometimes happens, especially during busy periods, that the tracking numbers are transmitted with a little more delay while the order has been shipped.

        • I ordered 2 products, but I only received one, is it normal ?

          If you have ordered several items, it is quite possible that these products are available in different warehouses, your order is however recorded normally. In order to shorten the delivery time, the products are shipped from the shipping warehouses and the delivery is then done in several packages and possibly on different dates.

    • CARPRATIK INSTALLATION CENTER
      • Hitch installation
        • How to proceed when you want to have your hitch installed by a professional ?

          You need to contact a professional garage in order to know their rates and their availability for the installation.

          To do this, simply click on the following link : https://www.carpratik.com/en/approved-fitting-centres.html

          It is possible to geolocate yourself by entering your address in order to obtain the list of our partner garages closest to your home. Please note that the packages are delivered against a signature, so it is preferable to order your hitch and have it delivered to your home before making an appointment with a garage.

        • How much does it cost to install a hitch kit ?

          The average price is generally between 150€ and 250€, however it varies according to the fitter and the category of your vehicle.

          In order to know the exact price of the assembly of your hitch, we invite you to contact the independent garage nearest to you. You can find it in by our geolocation option in the "assembly" section which you will find by following this link:

          https://www.carpratik.com/en/approved-fitting-centres.html

      • Become a Carpratik fitting center
        • How to become a partner garage with Carpratik ?

          If you want to be part of our network of partner installation centers, you just have to send us the following information via our contact form which is just below :

          - Extract of K-BIS of less than 3 months
          - Name of the garage
          - Address of the garage
          - Name of the contact person

          > Click on « CONTACT CUSTOMER SERVICE » then select « Become a partner garage » and complete the form.

  • CONTACT CUSTOMER SERVICE
    Your vehicle :
    Your vehicle does not appear ?
    Your vehicle :
    Search in our models ?
    Find out about our promotions:
    Become a partner garage :
    Check the item(s) :
    Your carriage :
    Your beam :
    Difference between universal and specific beam
    As a reminder :

    The harness specific to your vehicle : This one comes to be fixed directly on the original connectors present on your vehicle. This harness will detect, manage and deactivate the various original options of your car when you tow, like the reversing radars or camera for example. In addition, you respect the manufacturer's standards and you preserve the manufacturer's warranty.

    The universal harness : Is fixed directly on the wires of the rear lights of your car. It will only transmit the information from your car's lights to your trailer (position lights, indicators, etc.). This one does not intervene in the deactivation of the reversing radars.
    Your roof racks :
    The different types of fasteners
    As a reminder :

    Normal roof : A normal roof is a roof where there are no original fixing points (no threads on the roof, no longitudinal bars or rails).

    Roof with open longitudinal bars : A roof with open longitudinal bars has a gap between the roof of the car and the longitudinal bar, there is no other original fixing point (no thread on the roof). The roof bars are fixed around the longitudinal bars by means of a lockable clamping system.

    Roof with non-open roof bars : A roof with open roof rails has no gap between the car roof and the roof rail, there are no other original fixing points (no threads on the roof). The roof bars are attached to the longitudinal bars via a clamping system.

    Roof with original fixing points : Here you can hang your roof bars on the fixing points provided for this purpose if your car is equipped with them. On a majority of cars, these are located near the doors and are covered by a cover.
    Your Bike carrier :
    Trailer hitch bike carrier
    Trunk bike carrier
    Roof bike carrier
    Hanging bike rack
    Tailgate bike rack
    Votre rotule séparée :
    Your accessory :
    Your information concerns : Your quote is for :
  • TALK WITH A CARPRATIK CONSULTANT

    Our customer service agents are available (free of charge) from Monday to Friday from 8:15 am to 12:00 pm and 2:00 pm to 5:00 pm.
    +33 320 093 782

    (call not surcharged)

In the same theme : bike carrier at low prices - bike carrier towbar attachment - trailer hitch - towbar - Combination Pintle Hook - specific wiring kit - universal wiring kit - swan neck towbar - detachable towball